Privacy & Policy
Introduction
Welcome to our Privacy Policy (“Policy”). At Immersa ("we, us, our,") we respect and commit to protecting your Personal Information. For this reason, we are sharing the process related with the processing of your personal information via Privacy Policy with a concern of transparency. For ease, we have divided our Privacy Policy into sections.
Our Privacy Policy, together with our Terms of Use, will explain how we collect, use, store, share and look after your information;
When you interact or use our website and App (together “Website”), or
If you use any of our products, services and or applications (together “Services”).
About Us and Contact Details
When we refer to “we” (or “our” or “us”) that means Immersa, a Turkish corporation.
Under Applicable Data Protection Law, we are the Controller of your Personal Information we process.
Our Principles of Information Protection
In this Policy, “Personal Information” means any information relating to an identifiable natural person. We only use your personal information to provide you with the Immersa or to communicate with you about the services.
We employ industry standard techniques to protect against unauthorized access of information about you that we store, including Personal Information.
We comply with the following principles in the processing of Personal Information:
We collect only the minimal Personal Information necessary for providing our Services.
Your Personal Information is exclusively used for the purposes outlined in this Privacy Policy, unless you explicitly consent otherwise.
We delete your Personal Information when it's no longer required.
Except as outlined in this Privacy Policy, we do not share your Personal Information with third parties.
We collect your Personal Information for the following purposes:
Executing our agreements with you and others.
Processing, assessing, and completing specific transactions related to the Services.
Providing documentation, communications, or any other services you request.
Engaging in correspondence with you to address queries or complaints.
Fulfilling all legal obligations globally.
How We Collect Your Personal Information
Information you provide to us
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. The types of information we may collect include basic identifiable user information about you, such as your name, email, support queries, community comments, customer support, information about yourself that you share via the Services.
We may use Personal Information you provided to operate, improve upon, and customize the Website and/or Services. We will not collect financial information from you (such as your payment card number, expiration date or security code). All payments to us are handled via a third party.
Information we collect automatically
We collect some information about you automatically that your browser sends whenever you visit or use our Services. This information may include your computer's Internet Protocol ("IP") address, type and version of browser, machine and device you use, location information, the pages of our Services that you visit, access times, usage times, launches, pages viewed, debug, what links you clicked on and other statistics. This information is useful for us as it helps us get a better understanding of how you’re using our Services so that we can continue to provide the best experience possible for our users.
We employ diverse technologies to gather information, which may involve sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or device memory that aid in enhancing our Services and your user experience. They allow us to identify popular areas and features of our Services and track visits. You can configure your browser to reject all cookies or notify you when a cookie is being sent. Nonetheless, declining cookies may limit your access to certain parts of our Services.
We will only collect information using web beacons (also known as "tracking pixels") if you have provided consent. Web beacons are electronic images that may be employed in our Services or notifications. They assist in delivering cookies, counting visits, understanding usage and campaign effectiveness, and determining whether a notification has been opened and acted upon. Additionally, we may utilize third-party services such as Google Analytics, Intercom, and Mode to collect, monitor, and analyze these statistics for better deciphering and analysis of the data.
Information We Get from Third Parties
The majority of the information we gather is obtained directly from you. However, for business customers, we may obtain Personal Information from other sources such as publicly available materials or trusted third parties like our marketing and research partners.
How We Use Your Information
We will use your Personal Information in the following circumstances:
if it is expressly provided for by the laws.
to perform a contract, we have with you or about to enter with you.
for our Legitimate Interest (or those of a third party), but only when your rights and freedoms do not override our legitimate interest. Our legitimate interest is, to help us improve our services and products and to obtain feedback from you.
to comply with a legal and regulatory obligation.
if it has been made public by you.
if it is necessary for compliance with a legal obligation to which the data controller is subject.
where we have your consent. If we have relied on consent to process your Personal Information, you have the right to withdraw your consent at any time by contacting us.
How We Can Share Your Information
We operate globally, and as part of our business operations and administration of the Services, we may share your Personal Information with our affiliated businesses to comply with local laws and regulations.
Additionally, we may engage third-party service providers, operating under our instructions, to assist us in providing information, products, or services to you, managing our business, or enhancing our Services. Your Personal Information may be shared with these affiliates and third parties to perform services on our behalf, subject to appropriate contractual restrictions and security measures. We may also disclose your information if we reasonably believe it is necessary to prevent harm or loss or to further investigate suspected or actual illegal activities.
In compliance with our legal duties, we may process Personal Information, as permitted by law, to public authorities for law enforcement or national security reasons upon lawful request. Additionally, we may disclose Personal Information as required by local laws or regulations.
When Personal Information is transferred beyond the European Economic Area to our affiliated companies or third-party service providers, we will implement measures to guarantee that your Personal Information enjoys the same level of protection as it would within the European Economic Area. This includes establishing data transfer agreements utilizing the European Commission approved Standard Contractual Clauses. Furthermore, we mandate agents, service providers, and affiliates handling Personal Information related to the Services to uphold the equivalent level of protection required under the European Union General Data Protection Regulation ("GDPR"). When we disclose Personal Information to a third party in another country, we implement safeguards to ensure that your Personal Information remains protected.
Security
Ensuring the security of your Personal Information is a top priority for us. We implement suitable technical, organizational, and administrative security measures to protect all information stored in our records against loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
When Personal Information is transmitted over the internet, it will be encrypted. If you have been provided with or chosen a password to access specific parts of your Personal Information, it is your responsibility to keep this password confidential. We advise against sharing passwords with anyone.
It's important to note that no method of transmission over the internet or electronic storage is completely secure or error-free. Despite our efforts to employ commercially acceptable means to safeguard your Personal Information, we cannot guarantee its absolute security. Consequently, we cannot be held liable for unauthorized or unintended access beyond our control.
Retention of Personal Information
We will not keep your Personal Information for longer than is necessary. In determining the retention period, we consider various factors including the type and sensitivity of the Personal Information, the purpose for which it was collected and processed, our legal basis for processing, the individual's rights and freedoms, and any applicable legal or regulatory requirements.
Upon the expiration of the retention period, we securely dispose of your Personal Information.
Your Rights
Under Applicable Data Protection Law, you may have certain rights. For example, you have following rights:
to learn whether your Personal Information are processed or not,
to demand for information as to if your Personal Information have been processed,
to learn the purpose of the processing of your Personal Information and whether these Personal Information are used in compliance with the purpose,
to know the third parties to whom your Personal Information are transferred in country or abroad,
to request the rectification of the incomplete or inaccurate data, if any,
to request the erasure or destruction of your Personal Information,
the right to withdraw your consent.
You can exercise these rights at any time by making a request by emailing us directly at info@immersa.app. If you make a request, where required, we will confirm your identity and ask you to provide us with information to help us deal with your request. We have one month from receiving your request (provided we have verified your identity) to respond.
Children’s Privacy
Immersa does not knowingly collect any Personal Information from children under the digital age of consent (13 in the United States, 16 in the EU). If you are under the age of 13 (or the applicable digital age of consent), please refrain from submitting any Personal Information through our Website and Services. If you learn that your child has provided us with Personal Information without your consent, you may alert us at info@immersa.app. If we learn that we have collected Personal Information of a child, we will take steps to delete such information from our records as soon as possible and terminate the child’s account until we receive verifiable parental consent.
Updates to the Privacy Notice
This Policy is effective from the date set out below. We may change this Policy from time to time. If we do so, we will post the updated Policy on our site and will indicate when the Policy was last reviewed. If we make any material changes, we will provide you with additional notice - by either sending you an email to the email address you provided us or by placing a prominent notice on our Services. You should periodically review our current Policy to stay informed about our Personal Information practices.
Last updated: 19 March 2024.
